Vodafone broadband down for customers across UK

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Vodafone customers across the UK have reported their broadband internet service is down.

More than 2,700 users have complained of having no internet access, according to the website Downdetector, which tracks problems with online services.

On Twitter, Vodafone said it was investigating and “dedicated teams” were working to fix the issue.

It follows issues at Virgin Media O2 on Tuesday, when more than 50,000 broadband customers reported problems.

Vodafone tweeted it was “incredibly sorry” for the inconvenience, and said its “top priority” was getting customers reconnected.

A number of users expressed their anger at Monday’s problems, coming at a time of significant price rises, with one calling it “shameful”.

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The firm is one of a number of broadband providers to have made large mid-contract price increases in April – with some customers experiencing rises of nearly 15% according to figures from price comparison service Uswitch.

The exact number of people who have been affected by the outage is unclear, because users must have an additional way to access the internet – such as a mobile device with 4G – in order to report the problem.

Vodafone said it “was not aware” of any issues affecting its 5G mobile network.

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