The inside-out approach to customer-centricity
Imagine this: a retail chain invests in a major transformation to improve its customer experience, with colorful posters on display,
Read moreImagine this: a retail chain invests in a major transformation to improve its customer experience, with colorful posters on display,
Read more“We want people to be accountable. They shouldn’t wait for the executive team to tell them what to do. They
Read more“Your biggest enemies in a breach are time and perfection,” notes Equifax chief information security officer (CISO) Jamil Farshchi. “Time
Read moreThere are missions, and then there are missions. One type of mission is an achievable task with a fixed goal
Read moreIt’s easy to sneer at the past. Long ago, when physicians labored largely in ignorance, people placed faith in patent
Read moreAs we start the New Year trying to figure out new workplace arrangements (hybrid or not?) and tech innovations (bots
Read moreWhy Managers Matter: The Perils of the Bossless Company by Nicolai J. Foss and Peter G. Klein, Public Affairs, 2022
Read moreEscape from Model Land: How Mathematical Models Can Lead Us Astray and What We Can Do About It by Erica
Read moreGenerosity has played a fundamental role in the survival of many species, including our own. Research shows that humans are
Read moreEmily in Paris is a mostly vapid show that relies on lazy stereotypes—pretty, young American wins over mean French sophisticates
Read moreWhen companies need to make transformational changes to their business operations, the first move is frequently for the CEO to
Read more“The most important thing….” It’s hard to beat those four words for drawing people into discussions on big topics like
Read moreTalent, culture and technology Make sure you have the right talent and culture, as well as technology While investment in
Read moreIn brief 1. The power of empowerment When workers have power and choice, they are happier, more committed to your
Read moreUnusual Courses is an occasional series from The Conversation U.S. highlighting unconventional approaches to teaching. Title of course: “Failure, and
Read moreIn 2021, PwC launched its first study into the role of the chief data officer (CDO)—a position we defined based
Read moreMaking a successful ecosystem play Even a pragmatist, like a fossil fuels company studying whether environmental concerns will depress demand,
Read moreDecisions Over Decimals: Striking the Balance between Intuition and Information by Christopher Frank, Paul Magnone, and Oded Netzer (Wiley, 2022)
Read moreHaving found new confidence in the shifting world of work, employees around the world are making their voices heard. How
Read moreI’ve never envied CEOs for the hard decisions they must make. There are the career choices that threaten their work–life
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