Thousands of Monzo bank customers report app outage

Thousands of Monzo customers have reported having difficulties accessing the bank’s mobile app.

Platform outage monitor Downdetector saw more than 4,000 reports from users complaining of problems on Thursday afternoon.

The company has acknowledged “experiencing an issue” with its app – a web page displaying the status of Monzo services says the firm is “continuing to investigate this issue”.

A Monzo spokesperson said it had activated a back-up banking service which meant customers could still make card payments.

“After identifying some issues we instantly activated Monzo Stand-in – our fully independent backup bank,” they told the BBC.

“As a result customers can still make payments with their card, withdraw cash, freeze their card, send and receive bank transfers and more.”

“We are working on resolving this as soon as possible.”