McDonald’s customers unable to order after IT outage

McDonald’s is experiencing technical problems in its restaurants, with customers in several countries reporting being unable to order food.

In Japan the fast food chain confirmed there was a “system failure” and asked customers to “wait for a while” for service to be restored.

Social media users have also complained of issues in the UK, Australia, New Zealand, Germany and Austria.

McDonald’s has so far not commented on how widespread the issues are.

Downdetector, a system used to monitor IT problems in businesses, noted a spike in issues with the McDonald’s UK app from around 05:00 GMT on Friday.

Some media reported that there was an outage in China and Sweden.

Other posters in Australia on the social media channel Reddit reported major disruption.

Posting on X, formerly Twitter, Ted Anderson said he went into a restaurant in Japan to find it “cash only and staff calculating the totals on paper”.

Social media user Ester Gjorek said McDonalds Germany “is down”, and “it seems in Austria too”.

In New Zealand, X user Germin van Royen said: “The Mcdonalds outage is crazy. Went in tonight and drive thru + all kiosks were down. A system that can fail nation wide is bad but across multiple countries too!? Bonkers.”

McDonald’s in Japan, which operates around 3,000 stores in the country, said: “There is currently a system failure. We apologise for any inconvenience this may cause and ask that you please wait for a while until the service is restored.”

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