Webcast excerpt: How does an advisor work with a client?

Vanguard personal advisors work closely with their clients, discussing and understanding the client’s financial goals and overall financial picture. An advisor will help their client stay on track to meet their goals.

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Jonathan Cleborne: Talk a little bit about how an advisor works with somebody. We had about a third of the audience who isn’t working with an advisor today. So maybe give them some context for what they could expect.

Kahlilah Dowe: We work with our clients to help them meet their financial goals. Part of that relationship is exploring with our clients, “Well, what are those goals?” Assessing what they’re currently doing, letting them know which adjustments we think they should make. We also work with them as an ongoing partner to make sure they stay on track, to make sure that their overall financial picture, even what they’re doing outside of Vanguard, aligns with the goals that we’ve set for them.

We work with them primarily as behavioral coaches when we think about managing their portfolios. I go back to the uncertainty that we’ve been experiencing in the market lately. The majority of calls with our clients have been more so around coaching them through these difficult times. That’s one of the main ways we work with our clients. We work with clients who are accumulating assets, clients who are already retired, and everything in between.

Bryan Lewis: Yes, and I think with portfolio management, generally this is what we do every day. This is the easy part. But as a financial advisor for my client, I think of myself as a CFO, somebody helping people navigate financial decisions.

Also thing ahead, I like to say we’re very forward thinking. We’re thinking ahead as far as tax planning, estate planning considerations, just other components to that holistic wealth management, and being able to partner with that advisor that knows your situation and is able to just keep you on track in the long run.


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